How to Evaluate and Select Light-Duty Vehicle Drivers

• Knowledge
• Skills
• Abilities
• Values
• Motivations
• Personality

These characteristics are split into two categories. There’s what someone CAN DO (knowledge, skills, and abilities) and there’s what someone WILL DO (values, motivations, and personality). All six of the characteristics determine if someone will succeed in any given role.

The six traits are defined as follows:

1. Knowledge - the concepts, principles, and mental processes committed to memory. Your drivers should know company policies, defensive driving practices, traffic laws, etc.

2. Skills - how to do something. Your drivers should know how to perform a safe left turn. They should know how to perform a pre-trip inspection. They should know how to maintain a safe following distance.

3. Abilities - physical and mental traits that are unlikely to change as the result of education or training. For example, no one can change how well a driver is able to see, but vision is obviously a critical part of the job.

4. Values - the principles and beliefs upon which a person bases decisions. You want your drivers to value safety. The ones who don’t are more likely to cause an accident.

5. Motivations - the activities and rewards that attract a person. You need to hire people who are attracted to the type of work you offer.

6. Personality - the measure of how a person will typically interact with situational demands or other people. There are personality traits that make a good driver (even-keeled, reliable) and personality traits that make a bad driver (hot-headed, unpredictable). 

Download eBook: 5 Safety Campaigns You Can Use For Your Light-Duty Driver Training Program

The Can Do/Will Do Model And Hiring

With the Can Do/Will Do Model in mind, how can you use this to improve your employee selection and hiring process?

To begin, you must understand that there are some characteristics you cannot change about a person.

As hinted above, knowledge and skills can be changed. You can educate an employee on the necessary knowledge for a job. You can train an employee on the necessary skills for a job. However, you cannot change someone’s abilities, you cannot force an employee to adopt values that they don’t have, and you have little to no effect on a person’s motivations and personality.

That means you must hire for the characteristics you cannot change.

Laying The Groundwork: Characteristics of a Good Driver

If you want to hire someone who has the correct abilities, values, motivations, and personality, you have to begin by determining what you’re looking for.

Make a list of the ideal characteristics for your drivers for each category. Here are some examples to get you started:

Abilities - able to sit for long periods, able to lift 20 pounds or more, adequate vision or has corrective lenses.

Values - values safety, reducing risk, preventing accidents, working as a team, cooperation, and structure.

Motivations - is motivated by a consistent schedule, providing excellent service to customers, and receiving adequate pay.

Personality - is even-tempered, has a consistent demeanor and outlook on life, is cooperative and cordial with co-workers, and is kind and professional to customers.

If you need help coming up with the ideal characteristics for potential employees, think of your best current employee. Determine these characteristics based on him or her. Be as specific as possible.

Employee Selection Based on Can Do/Will Do Traits

Determining the characteristics of your ideal employee is the groundwork. Now, it’s time to put it to use. You need selection and hiring tools/processes that help you determine whether or not a potential job candidate has the ideal characteristics you’re looking for.

Here are three selection and hiring tools companies should use to select best-fit candidates for light-duty driving positions:

1. Self-Directed Personality Assessments

This is the first step we recommend to any company.

Have your potential light-duty drivers take a self-directed personality assessment. There are many great tools and resources available to create your personality assessments online.

When used properly, employee personality assessments will score potential hires based on the desired traits you’re looking for. It’s an easy way to screen out employees who would be a bad fit for your company. You can determine if they have the right values, motivations, and personalities to succeed in the given role.

2. In-person Structured Interview

Interviews are a classic example of employee selection. However, interviews in their most common form are not always effective. That’s why we recommend a structured interview.

Structured interviews consist of specific, standardized questions that are asked in the same order every time. Then, the candidate is graded based on his or her responses. These grades are added up to determine if someone would be a good fit for a role. Think of it as an oral test used to determine someone’s values, motivations, and personality.

Depending on the questions you ask, you’ll quickly learn if someone values safety, teamwork, and any other ideal trait for your company.

3. Driving Tests/Exams

We highly recommend you perform a 20 to 30-minute behind-the-wheel driver assessment of potential hires. Without proper training, potential hires are unlikely to excel at this evaluation, but a driving test is a great way to determine if someone:

• Obeys traffic laws
• Speeds or takes unnecessary risks
• Considers driving to be dangerous
• Is prone to road-rage

Are You Hiring Your Next Accident?

Your company is only as good as the drivers you hire. Whether you’re pest control, delivering products, or performing road maintenance, you succeed or fail by your drivers. Make sure you’re putting the right people in your seats with proper selection and hiring processes.